Frequently Asked Questions
What kind of products do you manufacture?
We manufacture windows, doors, facades, and internal partitions for residential and commercial buildings.
What are your products made of?
We specialize in two types of materials: aluminum, steel. We offer a plethora of profiles and styles to choose from for all our windows and doors. Our raw materials and profiles are supplied by world-renowned suppliers located in Europe. These include Reynaers Aluminium, Secco Sistemi, and Schüco among others. All our suppliers have set strict sustainability guidelines and actively follow protocols that aim to protect the environment.
Where are your products manufactured?
We manufacture our products in our own facilities, located in Greece. A 37700 sq. ft factory specialized in the production of aluminum windows, doors, and curtain wall systems. A 13000 sq. ft factory specialized in the production of custom-made steel and brass windows, doors, and internal partitions.
Where do you get the glazing parts of your windows and doors?
Our supplier is VASGLASS, a leading company in glass manufacturing, with a wide range of products, international presence, high-end equipment, and a complete certification system for its products and services.
What kind of projects do you undertake?
We undertake residential and commercial fenestration projects. Our organized facilities and know-how make us capable to efficiently handle low, mid, and large-scale projects. We monitor all our production activities using a sophisticated Manufacturing Execution System. This gives us total quality control and real-time inspection of the whole production process.
Do you undertake international projects?
We are a 100% export company and we have completed more than 200 fenestration projects in various locations across USA, Canada, and Israel. Check our Projects section for more information about our work.
What is your production lead time?
Production lead time may vary, depending on the nature, scale, and requirements of each project. For mid-scale projects that require standard windows and doors profiles and finishes, we offer two choices:
- Standard Production Time: 40-50 business days (Monday to Friday)
- Express Production Time: 30-40 business days (Monday to Saturday)
Do you ship products internationally?
All our products are shipped internationally. We have established a dedicated export team to support you during the whole shipping process.
How much time it takes to deliver your products?
Delivery times may vary, depending heavily on location. We present you a list of estimated delivery times based on specific ports in the USA and Canada.
USA
- Boston: 20-30 days
- Savannah: 25-30 days
- New York: 30-40 days
- Miami: 30-40 days
- Houston: 45-55 days
- Oakland: 40-50 days
- Long Beach: 60-70 days
Canada
- Halifax: 25-30 days
- Toronto: 45-55 days
- Vancouver: 60-70 days
Important Note: External and unpredictable factors may impact estimated delivery times. For example, due to COVID-19 outbreak some delivery times may be extended up to several days.
What are your payment terms?
Typically, we accept payment in four installments:
- First Installment: 50% of the total amount, due no later than three (3) days after contract signing.
- Second Installment: 20% of the total amount, due no later than three (3) days after the arrival of all raw materials in our factory.
- Third Installment: 20% of the total amount, due no later than three (3) days before shipping.
- Fourth Installment: 10% of the total amount, due when products are received.
Do your products come with a warranty?
All our products come with a 10-year warranty. Contact us to request further details, specific terms, and exclusions.
Do your products require maintenance?
The users of our products must follow specific maintenance guidelines. Check our Operation, Care, and Maintenance Manual for all related products.
How can I become a SIMPAS installer?
Send us an email to info@simpas.gr and we will get in touch for further details!
Why become an Approved Installer?
By becoming an Approved Installer, you gain access to exclusive content for partners. This includes marketing resources, promotional material, and technical support!
Where can I find you?
Our headquarters are in Ampelia, Ioannina, Greece.
How might I get in touch with you?
See our Contact Us section for more information.