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Frequently Asked Questions

Your FAQs Answered

Unlock the details about our manufactured products, materials, shipping processes, and more. Dive into our Frequently Asked Questions for comprehensive answers to queries about Simpas’ offerings. Get the information you need effortlessly as we guide you through the nuances of our craftsmanship and services.

We manufacture windows, doors, facades, and internal partitions for residential and commercial buildings.

We specialize in two types of materials: aluminum, steel. We offer a plethora of profiles and styles to choose from for all our windows and doors. Our raw materials and profiles are supplied by world-renowned suppliers located in Europe. These include Reynaers Aluminium, Secco Sistemi, and Schüco among others. All our suppliers have set strict sustainability guidelines and actively follow protocols that aim to protect the environment.

We manufacture our products in our own facilities, located in Greece. A 37700 sq. ft factory specialized in the production of aluminum windows, doors, and curtain wall systems. A 13000 sq. ft factory specialized in the production of custom-made aluminum and steel windows, doors, and internal partitions.

Our supplier is VASGLASS, a leading company in glass manufacturing, with a wide range of products, international presence, high-end equipment, and a complete certification system for its products and services.

We undertake residential and commercial fenestration projects. Our organized facilities and know-how make us capable to efficiently handle low, mid, and large-scale projects. We monitor all our production activities using a sophisticated Manufacturing Execution System. This gives us total quality control and real-time inspection of the whole production process.

We are a 100% export company and we have completed more than 200 fenestration projects in various locations across USA, Canada, and Israel. Check our Projects section for more information about our work.

Production lead time may vary, depending on the nature, scale, and requirements of each project. For mid-scale projects that require standard windows and doors profiles and finishes, we offer two choices:

  • Standard Production Time: 40-50 business days (Monday to Friday)
  • Express Production Time: 30-40 business days (Monday to Saturday)

All our products are shipped internationally. We have established a dedicated export team to support you during the whole shipping process.

Delivery times may vary, depending heavily on location. We present you a list of estimated delivery times based on specific ports in the USA and Canada.


  • Boston: 20-30 days
  • Savannah: 25-30 days
  • New York: 30-40 days
  • Miami: 30-40 days
  • Houston: 45-55 days
  • Oakland: 40-50 days
  • Long Beach: 60-70 days


  • Halifax: 25-30 days
  • Toronto: 45-55 days
  • Vancouver: 60-70 days

Important Note: External and unpredictable factors may impact estimated delivery times. For example, due to COVID-19 outbreak some delivery times may be extended up to several days.

Typically, we accept payment in four installments:

  • First Installment: 50% of the total amount, due no later than three (3) days after contract signing.
  • Second Installment: 20% of the total amount, due no later than three (3) days after the arrival of all raw materials in our factory.
  • Third Installment: 20% of the total amount, due no later than three (3) days before shipping.
  • Fourth Installment: 10% of the total amount, due when products are received.

All our products come with a 10-year warranty. Contact us to request further details, specific terms, and exclusions.

The users of our products must follow specific maintenance guidelines. Check our Operation, Care, and Maintenance Manual for all related products.

Send us an email to info@simpas.gr and we will get in touch for further details!

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Our headquarters are in Ampelia, Ioannina, Greece.

See our Contact Us section for more information.

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