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WhatsApp Number: +30 6976689259
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Frequently Asked Questions

We manufacture windows, doors, facades, and internal partitions for residential and commercial buildings.

We specialize in two types of materials: aluminum, steel. We offer a plethora of profiles and styles to choose from for all our windows and doors. Our raw materials and profiles are supplied by world-renowned suppliers located in Europe. These include Reynaers Aluminium, Secco Sistemi, and Schüco among others. All our suppliers have set strict sustainability guidelines and actively follow protocols that aim to protect the environment.

We manufacture our products in our own facilities, located in Greece. A 37700 sq. ft factory specialized in the production of aluminum windows, doors, and curtain wall systems. A 13000 sq. ft factory specialized in the production of custom-made steel and brass windows, doors, and internal partitions.

Our supplier is VASGLASS, a leading company in glass manufacturing, with a wide range of products, international presence, high-end equipment, and a complete certification system for its products and services.

We undertake residential and commercial fenestration projects. Our organized facilities and know-how make us capable to efficiently handle low, mid, and large-scale projects. We monitor all our production activities using a sophisticated Manufacturing Execution System. This gives us total quality control and real-time inspection of the whole production process.

We are a 100% export company and we have completed more than 200 fenestration projects in various locations across USA, Canada, and Israel. Check our Projects section for more information about our work.

Production lead time may vary, depending on the nature, scale, and requirements of each project. For mid-scale projects that require standard windows and doors profiles and finishes, we offer two choices:

  • Standard Production Time: 40-50 business days (Monday to Friday)
  • Express Production Time: 30-40 business days (Monday to Saturday)

All our products are shipped internationally. We have established a dedicated export team to support you during the whole shipping process.

Delivery times may vary, depending heavily on location. We present you a list of estimated delivery times based on specific ports in the USA and Canada.

USA

  • Boston: 20-30 days
  • Savannah: 25-30 days
  • New York: 30-40 days
  • Miami: 30-40 days
  • Houston: 45-55 days
  • Oakland: 40-50 days
  • Long Beach: 60-70 days

Canada

  • Halifax: 25-30 days
  • Toronto: 45-55 days
  • Vancouver: 60-70 days

Important Note: External and unpredictable factors may impact estimated delivery times. For example, due to COVID-19 outbreak some delivery times may be extended up to several days.

Typically, we accept payment in four installments:

  • First Installment: 50% of the total amount, due no later than three (3) days after contract signing.
  • Second Installment: 20% of the total amount, due no later than three (3) days after the arrival of all raw materials in our factory.
  • Third Installment: 20% of the total amount, due no later than three (3) days before shipping.
  • Fourth Installment: 10% of the total amount, due when products are received.

All our products come with a 10-year warranty. Contact us to request further details, specific terms, and exclusions.

The users of our products must follow specific maintenance guidelines. Check our Operation, Care, and Maintenance Manual for all related products.

Send us an email to info@simpas.gr and we will get in touch for further details!

By becoming an Approved Installer, you gain access to exclusive content for partners. This includes marketing resources, promotional material, and technical support!

Our headquarters are in Ampelia, Ioannina, Greece.

See our Contact Us section for more information.

  • Inception
    Founded in 1979 by Themistoklis Simpas in Ioannina, Greece, our company started as a family business specialized in glass pane and panels supplying and installation. Over a short period of time, we managed to establish a strong presence in the local market, and expanded our facilities and production capabilities.
  • Growth
    An era of hard work, dedication, and steady growth led to new business opportunities. In 2009, SIMPAS Live Better, ran by brothers George and John, expands its activities to aluminum frames manufacturing. This marked the beginning of a new phase, full of successful partnerships with world-leading companies in the field of aluminum and steel, as well as new opportunities to enter international markets. These partnerships include Schüco, Reynaers, Secco Sistemi.
  • Expansion
    In 2015, we entered the US market, an important milestone in our company’s history. In 2021, we expanded our current facilities of 37700 SF and created a new space of 13000 SF, focused exclusively on manufacturing custom windows and doors made of top-quality steel and brass. Fast-forward to now, over 200 fenestration projects completed in various locations across the world. USA, Canada, and Israel are among them. We are a 100% export company and all our products are made in Hellas and shipped worldwide.

Founded in 1979 by Themistoklis Simpas in Ioannina, Greece, our company started as a family business specialized in glass pane and panels supplying and installation. Over a short period of time, we managed to establish a strong presence in the local market, and expanded our facilities and production capabilities.

An era of hard work, dedication, and steady growth led to new business opportunities. In 2009, SIMPAS Live Better, ran by brothers George and John, expands its activities to aluminum frames manufacturing. This marked the beginning of a new phase, full of successful partnerships with world-leading companies in the field of aluminum and steel, as well as new opportunities to enter international markets. These partnerships include Schüco, Reynaers, Secco Sistemi.

In 2015, we entered the US market, an important milestone in our company’s history. In 2021, we expanded our current facilities of 37700 SF and created a new space of 13000 SF, focused exclusively on manufacturing custom windows and doors made of top-quality steel and brass. Fast-forward to now, over 200 fenestration projects completed in various locations across the world. USA, Canada, and Israel are among them. We are a 100% export company and all our products are made in Hellas and shipped worldwide.

  • Commitment:
    Our customers, our partners, our people, are at the core of what we do.
  • Teamwork:
    Every successful project is the end-result of great teamwork. Our approach is simple:
    Together we Become More.
  • Quality:
    Always deliver the best solution.
  • Passion:
    We love what we do and we constantly seek to become better.
  • Commitment:
    Our customers, our partners, our people, are at the core of what we do.
  • Teamwork:
    Every successful project is the end-result of great teamwork. Our approach is simple:
    Together we Become More.
  • Quality:
    Always deliver the best solution.
  • Passion:
    We love what we do and we constantly seek to become better.
  • Our mission:
    We build products that improve the lives of people.
  • Our vision:
    Our vision is to inspire people to Live Better, to Become More.
  • Our motto:
    “We cannot live better than in seeking to become better.” – Socrates
  • Our mission:
    We build products that improve the lives of people.
  • Our vision:
    Our vision is to inspire people to Live Better, to Become More.
  • Our motto:
    “We cannot live better than in seeking to become better.” – Socrates

Export procedure: We are experts in complex transport logistics, adapting sea or air routes to the specifics of the cargo and the requirements of the destination. Our triad of transport options – CIF, DAP and DDP – defines our integrated approach. CIF covers cost, insurance and transportation, passing on subsequent duties and taxes to the buyer on arrival. DAP assumes the costs at delivery, while DDP takes full responsibility until the goods arrive at the port of destination. We guide you through the maze of transportation decisions, accurately assess container requirements and supply certified packaging materials such as timber, metall or plastic strips and stretch film. Urgent shipments find a seamless path through our reliable UPS channel. Our commitment to meticulous record keeping extends to tracking the intricacies of packaging and we maintain uninterrupted communication to provide real-time progress updates. Navigating customs procedures with finesse, we ensure the safe passage of your shipments, prioritizing a flawless journey from start to finish.

Operating as a full-fledged export entity, we extend our products to a global stage, with a presence spanning across 15 countries worldwide. Notably, our offerings grace markets in the USA, Canada, and Israel, among others. Our committed export team remains steadfastly by your side, meticulously shepherding the shipping process from start to finish. As delivery times naturally fluctuate based on cargo load and delivery destinations, we stand ready to furnish you with comprehensive insights. Reach out to us for a deeper understanding of our shipping operations and how we can cater to your specific requirements.

Export procedure: We are experts in complex transport logistics, adapting sea or air routes to the specifics of the cargo and the requirements of the destination. Our triad of transport options – CIF, DAP and DDP – defines our integrated approach. CIF covers cost, insurance and transportation, passing on subsequent duties and taxes to the buyer on arrival. DAP assumes the costs at delivery, while DDP takes full responsibility until the goods arrive at the port of destination. We guide you through the maze of transportation decisions, accurately assess container requirements and supply certified packaging materials such as timber, metall or plastic strips and stretch film. Urgent shipments find a seamless path through our reliable UPS channel. Our commitment to meticulous record keeping extends to tracking the intricacies of packaging and we maintain uninterrupted communication to provide real-time progress updates. Navigating customs procedures with finesse, we ensure the safe passage of your shipments, prioritizing a flawless journey from start to finish.

Operating as a full-fledged export entity, we extend our products to a global stage, with a presence spanning across 15 countries worldwide. Notably, our offerings grace markets in the USA, Canada, and Israel, among others. Our committed export team remains steadfastly by your side, meticulously shepherding the shipping process from start to finish. As delivery times naturally fluctuate based on cargo load and delivery destinations, we stand ready to furnish you with comprehensive insights. Reach out to us for a deeper understanding of our shipping operations and how we can cater to your specific requirements.

Export procedure:

Export procedure: We are experts in complex transport logistics, adapting sea or air routes to the specifics of the cargo and the requirements of the destination. Our triad of transport options – CIF, DAP and DDP – defines our integrated approach. CIF covers cost, insurance and transportation, passing on subsequent duties and taxes to the buyer on arrival. DAP assumes the costs at delivery, while DDP takes full responsibility until the goods arrive at the port of destination. We guide you through the maze of transportation decisions, accurately assess container requirements and supply certified packaging materials such as timber, metall or plastic strips and stretch film. Urgent shipments find a seamless path through our reliable UPS channel. Our commitment to meticulous record keeping extends to tracking the intricacies of packaging and we maintain uninterrupted communication to provide real-time progress updates. Navigating customs procedures with finesse, we ensure the safe passage of your shipments, prioritizing a flawless journey from start to finish.

Shipping:

Operating as a full-fledged export entity, we extend our products to a global stage, with a presence spanning across 15 countries worldwide. Notably, our offerings grace markets in the USA, Canada, and Israel, among others. Our committed export team remains steadfastly by your side, meticulously shepherding the shipping process from start to finish. As delivery times naturally fluctuate based on cargo load and delivery destinations, we stand ready to furnish you with comprehensive insights. Reach out to us for a deeper understanding of our shipping operations and how we can cater to your specific requirements.

In line with our commitment to ensuring the utmost safety and security of your products, we meticulously adhere to stringent packaging guidelines. Our comprehensive approach encompasses the utilization of high-quality bubble wraps, durable protective tapes, sturdy carton boards, and robust wooden cases. These wooden cases, in particular, meet the ISPM-15 requirements as outlined by the (IPPC) and (FAO), underscoring our dedication to international standards for safe packaging and transfer. Additionally, we employ specialized belts to further enhance the stability of the packaging during transit, minimizing any potential risks. It’s worth noting that we also possess the flexibility and capability to tailor our packaging process to accommodate any specific and unique requirements you might have, further demonstrating our commitment to delivering a tailored and exceptional service.

In line with our commitment to ensuring the utmost safety and security of your products, we meticulously adhere to stringent packaging guidelines. Our comprehensive approach encompasses the utilization of high-quality bubble wraps, durable protective tapes, sturdy carton boards, and robust wooden cases. These wooden cases, in particular, meet the ISPM-15 requirements as outlined by the (IPPC) and (FAO), underscoring our dedication to international standards for safe packaging and transfer. Additionally, we employ specialized belts to further enhance the stability of the packaging during transit, minimizing any potential risks. It’s worth noting that we also possess the flexibility and capability to tailor our packaging process to accommodate any specific and unique requirements you might have, further demonstrating our commitment to delivering a tailored and exceptional service.

  • Our facilities: All production activities take place in our own facilities located in Ioannina, Greece. We own a 37700 SF factory specialized in the production of aluminum windows, doors, storefronts, and curtain walls. We also own a 13000 SF factory specialized in the production of custom- made steel and brass windows, doors, storefronts, curtain walls, and internal partitions.
  • In-house manufacturing:
    We monitor our production activities using a sophisticated Manufacturing Execution System. This gives us total quality control and real-time inspection of the whole process. Additionally, all our production activities are 100% compliant with the requirements of ISO 9001:2015 international standards, as well as all American Architectural Manufacturers Association (AAMA) standards.
  • Timeline
  • Time required for production to complete depends on the scale of each project. Contact us to learn more details based on your project’s specifications.
  • Our facilities: All production activities take place in our own facilities located in Ioannina, Greece. We own a 37700 SF factory specialized in the production of aluminum windows, doors, storefronts, and curtain walls. We also own a 13000 SF factory specialized in the production of custom- made steel and brass windows, doors, storefronts, curtain walls, and internal partitions.
  • In-house manufacturing:
    We monitor our production activities using a sophisticated Manufacturing Execution System. This gives us total quality control and real-time inspection of the whole process. Additionally, all our production activities are 100% compliant with the requirements of ISO 9001:2015 international standards, as well as all American Architectural Manufacturers Association (AAMA) standards.
  • Timeline
  • Time required for production to complete depends on the scale of each project. Contact us to learn more details based on your project’s specifications.
  • Your design: Our team of experts analyze the specifications and details of your architectural design. Based on your requirements we propose the best solution for your project. Our estimation includes: cost analysis and delivery times. Both are influenced by a series of factors like type of materials, scale of project (residential or commercial), location, volume of products required.
  • Our experience:
    We have completed more than 200 fenestration projects across the world. Our accumulated knowledge and know-how in international markets have shaped us into an experienced company with an extensive network of partners. Contact us for a free estimate.
  • Your design: Our team of experts analyze the specifications and details of your architectural design. Based on your requirements we propose the best solution for your project. Our estimation includes: cost analysis and delivery times. Both are influenced by a series of factors like type of materials, scale of project (residential or commercial), location, volume of products required.
  • Our experience:
    We have completed more than 200 fenestration projects across the world. Our accumulated knowledge and know-how in international markets have shaped us into an experienced company with an extensive network of partners. Contact us for a free estimate.
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Privacy policy and GDPR compliance

SIMPAS Sole Proprietorship S.A. (hereinafter the “Company” or “we” or “our”), which is based in Ampelia Ioannina (T.K.: 45500) attaches great importance to the lawful processing, security and protection of your personal data, in whatever capacity you communicate or cooperate with us.

This Privacy Policy, which is in accordance with the European Regulation (2016/679) and any other relevant applicable legislation, explains how we determine and explain the terms under which, acting as a Data Controller as defined by law, we collect, store, use and generally process your personal data, which we obtain when you visit, register or use our website, as well as when you trade with our physical stores.

The use of the electronic pages and services provided to the visitor/user of the website https://simpasus.com, assumes your unreserved agreement with this website’s Privacy policy.Therefore, please read carefully the terms of this company’s privacy policy, as by using our website and signing the relevant declaration of consent, you unconditionally accept the practices described herein, the terms of which henceforth govern the contractual relationship between us and are incorporated into the terms of use of each of our services. If you do not agree, you should leave it and DO NOT use any of its services and content.

1. What is your personal data?

Your personal data includes any information on paper or electronic means, which can lead, either directly or in combination with others, to your unique identification as a natural person. This category includes information such as name, postal address, e-mail address, contact numbers, occupation, identification information of your equipment or terminal devices, computer, smart phone, tablet, history of your online searches (log files, cookies, etc.), and any other information that allows your unique identification in accordance with the provisions of the European Regulation (2016/679) on the protection of natural persons of Law 4624/2019, the current Greek legislation at any given time as well as the decisions of the Data Protection Authority (DPA), hereinafter Personal Data or Data.

2. What is personal data processing?

Any act or series of acts performed with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, information search, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

3 Is it mandatory to provide your Personal Data?

Providing the Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or may be optional. The mandatory or optional nature of the provision of Data is indicated by an asterisk (*) next to mandatory personal data.If you refuse to provide the information marked as mandatory on the Website, it will be impossible to achieve the main purpose for which the specific Data is collected. The provision of additional Data to the Company, beyond those marked as mandatory, is optional and has no consequences regarding the main purposes of Data collection, since its provision serves exclusively to optimize the quality of the services provided by us.

4. What personal data do we collect?

This website collects and uses personal information for the following lawful processing purposes:

1. To create a newsletter from our website, in which an email will be requested for registration. In any case, if you no longer wish to be in our mailing list, it will be possible to click the unsubscribe link in the footer of any email you will receive from us. While at the same time the e-mail address is also deleted from the company’s systems.

2. To collect data from contact forms available on our site. The company has designed a standardized contact form on its website in order to facilitate communication with any interested party. This form is used for any queries or requests and directs them to the appropriate member of staff. In order to manage and respond to your inquiries and requests, we may collect and store your full name, e-mail, address, contact details and any other information you may have provided to us. This data is used strictly to respond to your inquiries or requests and will not be disclosed to third parties except as stated in this policy or where disclosure is required or permitted by law.

3. For the collection of data from linkedin and other websites (lead generation) for which this website’s privacy policy is required.

4. Traffic data of our website.

5. Information collected from the use of cookies in your browser.

6. In order to provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code where your computer is located, the websites displayed during your visit, advertisements which you click on and any search terms you used.

6. How long do we keep your personal Data?

We retain your Personal Data for a period, suitable to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). In particular, your declaration of consent to send a newsletter is kept for as long as the newsletter is sent to you by the Company and, in any case, no longer than six months from the cessation of its sending.

7. Principles of data collection and processing and your rights as data subjects

The Company applies the ten Processing Principles of GDPR 2016/679 (lawfulness, objectivity, transparency, purpose limitation, data minimization, accuracy, storage time limitation, integrity, confidentiality and accountability). The Company protects and ensures your eight rights regarding the use of your Personal Data, as specified in Greek law, namely the right to information, access, correction and erasure, restriction of processing, portability, objection and non-automated profilebased decision-making, by using the Data Subjects Exercise Rights Request Application Form. The above applies without any discrimination and to all the data processing we carry out.

8. Cookies policy

What are cookies?

The term “cookie” refers to a small data file consisting solely of a series of information in text form, which the website transfers to your web browser located on your computer’s hard drive, either temporarily throughout your visit, or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, distinguishing you from other visitors to the same website or remembering certain things about you, such as your preferences) and are used by most websites to improve the user’s experience and do not harm users’ computers neither the files stored on them.

Each cookie is unique to your browser and contains certain anonymous information. A cookie usually contains the name of the field where the cookie came from, the lifetime of the cookie and a value (usually in the form of a randomly generated unique number).

Cookies on this website and how to manage them

According to the European E-Privacy Directive 2009/136/EC (which will be replaced by the e Privacy Regulation) our website accepts the use of cookies. When using our website, your personal data is processed by third parties, such as by social networks and search engines, e.g. Google Analytics, Facebook social plug-ins, etc. without any involvement, influence or control on the part of the Company and are transmitted either inside or outside the European Economic Area for which the said third parties are solely responsible.

If you do not want third parties to receive information from your browser, when you visit the Company’s website you can opt out of the terms provided by the respective Policy of Use available on the website of each such third party. Although most browsers automatically accept the use of cookies, you can always change the settings on your computer, choosing not to accept cookies.However, you should be aware that the operation of the website will be significantly affected if you disable or do not accept the use of cookies.

9. Transmission of your data to third parties

The company may transfer personal data that has been collected to the extent that this is reasonably necessary for the management of legal operations. Such transfers will be protected by appropriate safeguards (e.g. personal data disclosure clauses necessary for legal compliance, etc.). In addition, we may transfer personal data when such processing is necessary to comply with a legal obligation to which we are subject.

10. Data Breaches

For all your personal information stored in our database, all necessary measures will be taken to secure it. We will report any unlawful breach of this website’s database or the database of any third party data processor to any and all directly concerned as well as the authorities within 72 hours of the breach, as long as it is apparent that the personal data stored in a recognizable form have been stolen.

If you consider that the processing of your data by us violates the applicable legislation, you can file a complaint with the competent supervisory authority:

Hellenic Data Protection Authority, postal address: Kifissias 1-3, PO Box 115 23, Athens, tel.: 210.
6475600, e-mail address (email): contact@dpa.gr.

11. Targeted advertising

Provided you have given us written consent, we may use your personal data to display advertisements relevant to your apparent preferences on our website. However, we do not use automated tools to identify and evaluate your consumer profile and general preferences with other personal information (such as your email address) in order to display advertisements or send you personalized offers. In addition, we do not share your personal information with third parties so that they can send you relevant advertisements, unless you have expressly consented to them in writing.

If you wish us to stop sending you updates or offers, you may use the hyperlink for deregistration which is placed within the relevant e-mail you received from us (unsubscribe).

12. Contact for questions or comments

If you have any concerns or comments regarding this policy, please contact us:

Contact numbers: +30 26510 92177, +30 697 668 9259

Email: info@simpas.gr

Contact hours: Monday to Friday 07:00 am to 7:00 p.m.

13. Validity of Personal Data Protection Policy

This privacy policy may be changed and modified whenever necessary. We will not expressly notify users of our website of such changes. Instead, we encourage you to periodically check this page for any changes to this privacy policy. By using of the website https://simpasus.com after the publication of the amendments, you automatically accept such amendments.

This Policy was published by the Company on 29/08/2022 and is subject to periodic improvement and review.